Refund policy
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a return/refund, you need the receipt or order number for proof of purchase. All returns will be paid for by the customer
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a return/refund, you need the receipt or order number for proof of purchase. All returns will be paid for by the customer
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us. To start a return, you can contact us at jeanandandy25@gmail.com.
Exceptions / non-returnable items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us. To start a return, you can contact us at jeanandandy25@gmail.com.
Exceptions / non-returnable items
Certain types of items cannot be returned or refunded.
Unfortunately, we cannot accept returns on sale items or gift cards.
We cannot provide refunds if you simply change your mind, so please choose carefully.